Welcome to the CyrixWeb® FAQ Database!
Here you will find the top Frequently Asked Questions and Answers.

If you don't find the answer to your question here, please contact us for assistance.

FAQ Database Questions:

Do I really get a 30 day trial period?
Does CyrixWeb.net use Unix or NT servers?
What are some of the tools and features CyrixWeb.net provides?
Do I register my domain name or will CyrixWeb.net do that for me?
What is virtual hosting?
What are FrontPage extensions and do you support them?
Can I access my domain address without the "www"?
Do you offer SSL encryption for transferring credit card information?
Can I upload pages frequently? 
How long does it take to set up my account?
What is a cgi-bin and how do I get one?
What CGI Scripts come already installed?
Will my Macintosh work with my CyrixWeb.net account? 
What is the Account Control Panel?
Do you host foreign domains? 
How much data transfer do you allow for my site? 
How fast is the CyrixWeb.net network?
What are auto responders and how many do I receive with my account? 
Do you offer dial-up Internet access?
What are email aliases and how many can I use?
Can you design my web site for me?
Does my account come with web statistic software?
Do you have a database system?
Does each virtual server have its own raw log files?
What version of Perl does CyrixWeb.net use?
Does CyrixWeb.net offer SSI?
Do you support wildcards or sub domains?




Do I really get a 30 day trial period?

Yes! Every account comes with a 30 Day Trial Period. Simply order the account you wish and try it out for 30 days. You have nothing to loose and everything to gain! If you are not completely satisfied, just cancel your account for a full refund.

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Does CyrixWeb.net use Unix or NT servers?

CyrixWeb.net uses only Unix servers. For details on our servers please click here.

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What are some of the tools and features CyrixWeb.net provides?

Common Gateway Interface (CGI)
Dedicated IP address
Direct Backbone Connection
Fantastico De Luxe
Domain Manager 
Domain Registration 
File Transfer Protocol (FTP)
FrontPage Extensions 
SafeGate Backup (our exclusive backup system)
Mailing Lists
Chat Rooms
MySQL 
PHP3 and PERL
Pop3 e-mail Accounts 
Realmedia streaming 
Secure Socket Layer (SSL)
Secure Shell (SSH) 

Please see our account comparison chart for a longer and more complete list of features included in each account.

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Do I register my domain name or will CyrixWeb.net do that for me? 

Yes! Over 80% of our clients register a domain name with us! You can register you Domain Name for only $15.00 a year!

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What is virtual hosting?

Virtual Hosting is an option that allows a company or individual to lease part of a server to store their website's data, rather than pay for an entire machine with more space than they need. As part of our virtual hosting we provide a dedicated IP address as opposed to a shared IP.

For more information, please contact our Sales Department.

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What are FrontPage extensions and do you support them?

If you are using FrontPage to design and build your web site you will need your web host to have FrontPage extensions installed on their server. All of our hosting packages support every Frontpage version.

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Can I access my domain address without the "www"?

Yes, you can access your domain address with or without the "www" in front of the domain name. The "www" is a tertiary domain name that isn't necessary if your nameserver is set up properly.

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Do you offer SSL encryption for transferring credit card information?

YES! Our servers are equipped with the latest SSL technology so your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it.

By using the secure server (SSL), the information is encrypted before it is sent. You will need to purchase an SSL certificate to use this feature.

For more information on SSL certificates, please visit: verisign.com

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Can I upload pages frequently? 

Each account comes with an FTP/Telnet account. You have full access to your space via FTP 24 hours a day, 7 days a week. The file manager in your control panel can also be used to upload pages to your site if you do not have access to FTP.

The File Manager built-in to our control panel is recommended for novice users.

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How long does it take to set up my account?

Your account will usually be set up within 30 minutes. You will receive an email from us with your account login and detailed account information 30 minutes after you sign up for your account.

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What is a cgi-bin and how do I get one?

A CGI-bin is where you store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more. All CyrixWeb.net hosting packages include their own private CGI-bin.

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What CGI Scripts come already installed?

All CyrixWeb.net hosting packages comes with a hit counter, a search engine, a site creation tool, chat rooms, a form e-mailer, and a file manager plus many more. If you are interested in adding more CGI scripts to your account, you may do so.

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Will my Macintosh work with my CyrixWeb.net account? 

Yes. Our servers use standard protocols such as FTP, Telnet, SSH, and HTTP that are compatible with Macintosh operating systems.

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What is the Account Control Panel?

The Account Control Panel makes managing your web space fun and easy. This extraordinary interface offers you a way to quickly view account-related information and provides easy access to the wide variety of tools and utilities that come with your account. With the click of a mouse, you can administer your web space, e-mail accounts, directories, cgi-bin (program script storage area) and all the special features offered, including site statistics and shopping carts. You can even add additional features to your account whenever you need them. Gain control and flexibility to make changes within your own time frame and according to your own particular business needs.

NEW!  Choose your language!  The Control Panel is now available in Spanish, French, German or English.

Click here for a tour of the Account Control Panel.

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Do you host foreign domains? 

Yes. All domain names will work with CyrixWeb.net accounts.

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How much data transfer do you allow for my site? 

This will depend on which plan you have. You may view our plans by clicking here. If you ordered a custom plan, please contact Support.

All hosting plans will give you a minimum of 50MB per second transfer rate.

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How fast is the CyrixWeb.net network?

All of our servers have direct access to three backbones; Sprint, Global Center, Qwest Communications, and Level3. This means fastest speed possible and greater reliability.

GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located below our data center.

Qwest comes in with an 3 OC-48 lines.  They also have an ATM fiber node floors below our  servers. Our Qwest connection enables CyrixWeb to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 250,000 possible routes to send each packet of traffic.

Sprint is our third Tier One Internet backbone. Sprint provides excellent network performance as a result of their high-speed peering arrangements with other Tier One Internet backbone providers. The Sprint global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. It is comprised of more than 800 U.S. local access points and approximately 1,500 international local access points in more than 150 countries.

For more details on our network press here.

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What are auto responders and how many do I receive with my account? 

You can set up auto responders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an auto responder to email the customer a confirmation message that their message was received.

Each account plan comes with a pre-specified amount of auto responders, view our Hosting Plans for complete details of each plan!

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Do you offer dial-up Internet access?

No, you must provide your own Internet access.

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What are email aliases and how many can I use?

Email aliases are email addresses that you create. Any mail sent to these aliases would automatically be forwarded to your existing POP email account or redirected to another third party POP account.

You can have as many email aliases as you want, your mail account is pre-configured to "Catch All" email directed at anyname@yourdomain.com.

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Can you design my web site for me?

We do not provide web design services at this time. However, you may contact us for reputable designers and/or templates.

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Does my account come with web statistic software?

Traffic analysis software comes pre-installed with every web hosting account! We use HTTP-Analyze and it is very easy to access.

If you already have an account with us, you can access your weekly stats by typing http://yourdomain.com/stats/.

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Do you have a database system? 

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. 

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Does each virtual server have its own raw log files? 

Yes. You have access to your own raw log files.

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What version of Perl does CyrixWeb.net use? 

Please click here to be taken to an updated page with our server details.

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Does CyrixWeb.net offer SSI?

SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.

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Do you support wildcards or sub domains?

We do not support wildcards.

We can create subdomains for your account mydomain.com like sub.mydomain.com

If you want to have sub.mydomain.com point to the main index page for mydomain.com there is no additional charge.

If you want to have sub.mydomain.com point to a subdirectory there is a one time $9.99 set up fee.

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